Making it Personal in a call centre: Electronic peer surveillance
This paper analyses a form of electronic surveillance in a call centre that was not automatically performed through or by information and communication technology but required the active involvement of peers to provide feedback on each other's work by using an online reporting tool. Increased s...
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| Format: | Article |
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2018
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| Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/31442 |
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| Institution: | Mahidol University |