Chatbot Utilization for Medical Consultant System

• Main Authors: Nudtaporn Rosruen, Taweesak Samanchuen
• Other Authors: Mahidol University
• Format: Conference or Workshop Item
• Published: 2020
• Subjects: Business, Management and Accounting; Computer Science; Engineering
• Online Access: https://repository.li.mahidol.ac.th/handle/123456789/50449

© 2018 IEEE. Medical services are basic needs for human life although they normally have limited resources. Modern technologies are utilized for increasing service capability and decreasing the operation cost. Auto-response system or chatbot, which is widely known in the field of online businesses, can be applied to the medical services. Therefore, the objective of this work is to implement the medical consultant system service by using chatbot Technology. It was implemented based on the information of the symptoms and treatment records gathered from the DoctorMe application. The test results show the capability of the proposed system. Moreover, it can be used as a guideline for future improvement and also a guideline for future study.