An analysis of logistics service quality and performance
© 2019 Copyright is held by the owner/author(s). Publication rights licensed to ACM. The objectives of this paper are to 1) explore the levels of satisfaction of shippers on service quality of international freight forwarders based on SERVQUAL model with an additional cost dimension, and 2) investig...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/50608 |
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| Institution: | Mahidol University |
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