The role of service quality, employee satisfaction and loyalty on the effective human resource management in the pharmacies in Thailand: Mediating role of customer satisfaction

• Main Authors: Oraphan Decha, Wareeya Khlungsaeng, Atidtaya Bousri, Sodsri Pulphon
• Other Authors: Suan Sunandha Rajabhat University
• Format: Article
• Published: 2020
• Subjects: Pharmacology, Toxicology and Pharmaceutics
• Online Access: https://repository.li.mahidol.ac.th/handle/123456789/54705
• Institution: Mahidol University

© Advanced Scientific Research. All rights reserved. The primary aim of the study is to examine the role of service quality, employee satisfaction and loyalty on the effective human resource management (HRM) in the pharmacies in Thailand. The secondary aim of this article is to identify the mediatin...