Relationships among lean, service quality expectation and performance in hospitals
Purpose: The purpose of this study is to investigate the links between lean, service quality expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD). Design/methodology/approach: The measurement instruments were developed from a comprehensive literature review, then v...
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Format: | Article |
Published: |
2023
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Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/83978 |
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Institution: | Mahidol University |