Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform

For practitioners and platform developers, capturing values and validating of technical features of a large healthcare eco-system is a great challenge, due a large number of stakeholders and their complex relationship. This paper addresses this challenge by utilizing the design thinking as a framewo...

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Main Author: Ono K.
Other Authors: Mahidol University
Format: Conference or Workshop Item
Published: 2023
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Online Access:https://repository.li.mahidol.ac.th/handle/123456789/83990
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spelling th-mahidol.839902023-06-18T23:52:19Z Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform Ono K. Mahidol University Business, Management and Accounting For practitioners and platform developers, capturing values and validating of technical features of a large healthcare eco-system is a great challenge, due a large number of stakeholders and their complex relationship. This paper addresses this challenge by utilizing the design thinking as a framework. However, although design thinking is a well-proven customer-centric tool, implementation for a large platform is difficult. To solve this, a workflow incorporated stakeholder mapping, customer journey mapping, and value proposition canvas is proposed ensuring a systematic empathy, insights extraction, and ideation for technical features.As a study case, the proposed method is experimented during the development of the Thailand Health Dataspace (THDS), a digital healthcare platform enabling an integration of third-party stakeholders to public health dataspace. 529 participants from different stakeholder groups were involved. The proposed method has successfully provided a set of technical features while captured the values which each stakeholder is expecting from THDS. 2023-06-18T16:52:19Z 2023-06-18T16:52:19Z 2022-01-01 Conference Paper 2022 IEEE Technology and Engineering Management Society Conference - Asia Pacific, TEMSCON-ASPAC 2022 (2022) , 75-78 10.1109/TEMSCON-ASPAC52831.2022.9916553 2-s2.0-85141620573 https://repository.li.mahidol.ac.th/handle/123456789/83990 SCOPUS
institution Mahidol University
building Mahidol University Library
continent Asia
country Thailand
Thailand
content_provider Mahidol University Library
collection Mahidol University Institutional Repository
topic Business, Management and Accounting
spellingShingle Business, Management and Accounting
Ono K.
Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
description For practitioners and platform developers, capturing values and validating of technical features of a large healthcare eco-system is a great challenge, due a large number of stakeholders and their complex relationship. This paper addresses this challenge by utilizing the design thinking as a framework. However, although design thinking is a well-proven customer-centric tool, implementation for a large platform is difficult. To solve this, a workflow incorporated stakeholder mapping, customer journey mapping, and value proposition canvas is proposed ensuring a systematic empathy, insights extraction, and ideation for technical features.As a study case, the proposed method is experimented during the development of the Thailand Health Dataspace (THDS), a digital healthcare platform enabling an integration of third-party stakeholders to public health dataspace. 529 participants from different stakeholder groups were involved. The proposed method has successfully provided a set of technical features while captured the values which each stakeholder is expecting from THDS.
author2 Mahidol University
author_facet Mahidol University
Ono K.
format Conference or Workshop Item
author Ono K.
author_sort Ono K.
title Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
title_short Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
title_full Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
title_fullStr Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
title_full_unstemmed Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform
title_sort design thinking framework for values capturing and technical features validation for digital healthcare platform
publishDate 2023
url https://repository.li.mahidol.ac.th/handle/123456789/83990
_version_ 1781416180646412288