An Elderly Perspective on Service Quality of River-Crossing Service
This research aims to explore expectations, perceptions, and satisfactions of 200 elderly passengers on river-crossing ferry service in Bangkok in four service quality dimensions: facility, staff, port, and boat. Descriptive statistics, paired-samples t-Test, Importance Performance Analysis (IPA), a...
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| Format: | Conference or Workshop Item |
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2023
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| Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/87131 |
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| Institution: | Mahidol University |
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