The effects of emotional dissonance and employee's empowerment on service quality and customer satisfaction perception: customer level analysis

by Ab Aziz, Yuhanis
Published 2008

Service quality attributes of group package tour guides in Malaysia.

by Lee, Shin Ying, Ab. Aziz, Yuhanis
Published 2013

Service guarantees : the impact on empowerment and five star hotels in Malaysia.

by Mohd Shahril, Aslinda, Ab Aziz, Yuhanis, Othman, Mohhidin
Published 2013

Environmental awareness, initiatives and performance in the small- and medium-scale enterprise hotel industry of Malaysia / Hanafi Hamzah … [et al.]

by Hamzah, Hanafi, Ab. Karim, Shahrim, Ab. Aziz, Yuhanis, Kasim, Azilah
Published 2020

Environmental awareness, initiatives and performance in the small- and medium-scale enterprise hotel industry of Malaysia

by Hamzah, Hanafi, Ab. Karim, Shahrim, Ab. Aziz, Yuhanis, Kasim, Azilah
Published 2020

A systematic literature review on sustainable production indicators to assess the sustainable performance of industries

by Abbass, Nazik Mahmoud, Abd Rahman, Azmawani, Ab. Aziz, Yuhanis, Sidek, Shafie
Published 2019

Examining the impact of visual presentations and online reviews on hotel booking intentions

by Amin, Dawood, Bali Mahomed, Anuar Shah, Ab Aziz, Yuhanis, Hashim, Haslinda
Published 2021

Conceptualising the intrinsic and extrinsic push factors influencing international edu-tourists decision to study abroad: the Malaysia perspective

by Ojo, Bello Yekinni, Raja Yusof, Raja Nerina, Ab Aziz, Yuhanis, Awang, Khairil Wahidin
Published 2014

The effect of video presentation on hotel booking intentions: a conceptual model

by Amin, Dawood, Mahomed, Anuar Shah Bali, Ab Aziz, Yuhanis, Hashim, Haslinda, Mohsin Ali, Rana
Published 2019

Industry 4.0: the importance of innovation in adopting cloud computing among SMEs in Malaysia

by Sheikh Mokhtar, Siti Salwa, Bali Mohamed, Anuar Shah, Ab Aziz, Yuhanis, Ab. Rahman, Suhaimi
Published 2020