Influence of servicescape on behavioural intentions through mediation and moderation effects: A study on Malaysia�s full-service restaurants

by Asghar Ali, M., Ting, D.H., Salim, L., Ahmad-Ur-Rehman, M.
Published 2021

Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

by Ali, M.A., Ting, D.H., Isha, A.S.N., Ahmad-Ur-Rehman, M., Ali, S.
Published 2022

Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

by Ali, M.A., Ting, D.H., Isha, A.S.N., Ahmad-Ur-Rehman, M., Ali, S.
Published 2022

Perceived service recovery justice and customer re-patronage intentions: Sequential mediation

by Asghar Ali, M., Hooi Ting, D., Ahmad-ur-Rehman, M., Zaib Abbasi, A., Hussain, Z.
Published 2021