Development of a service recovery decision support model: Matching service failures and recovery options

by Cantor, Victor John M.
Published 2011

Matching service failures and recovery options toward satisfaction

by Cantor, Victor John M., Li, Richard C.
Published 2019

A performance measurement framework considering undesirable outputs, exogenous inputs and missing data using additive dea model

by Cantor, Victor John M., Tan, Martha Lauren L., Yu, Rachelle Joy S.
Published 2008

A non-parametric predictive model for missing data: A case of Philippine public hospitals

by Cantor, Victor John M., Li, Richard C., Tan, Martha Lauren L., Yu, Rachelle Joy S.
Published 2022

A DEA-based performance measurement mathematical model and software application system applied to public hospitals in the Philippines

by Li, Richard C., Tangsoc, Jazmin C., See, Solomon L., Cantor, Victor John M., Tan, Martha Lauren L., Yu, Rachelle Joy S.
Published 2016