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Francis, Arthur
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Francis, Arthur
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A radical - transformational change through leadership
by
Ahmad, Hartini
,
Francis
,
Arthur
Published 2005
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Empirical investigation on satisfaction and service quality level of radical process change implementation
by
Ahmad, Hartini
,
Francis
,
Arthur
Published 2006
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Business process reengineering: Critical success factors in higher education
by
Ahmad, Hartini
,
Francis
,
Arthur
,
Zairi, Mohamed
Published 2007
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