A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

by BENOIT, Sabine, BAKER, Thomas L., BOLTON, Ruth N., GRUBER, Thorsten, KANDAMPULLY, Jay
Published 2017

Brave new world: service robots in the frontline

by Wirtz, Jochen, Patterson, Paul G, Kunz, Werner H, Gruber, Thorsten, Lu, Vinh Nhat, Paluch, Stefanie, Martins, Antje
Published 2023

Customer deviance: A framework, prevention strategies, and opportunities for future research

by FOMBELLE, Paul W., VOORHEES, Clay M., JENKINS, Mason R., SIDAOUI, Karim, BENOIT, Sabine, GRUBER, Thorsten, GUSTAFSSON, Anders, ABOSAG, Ibrahim
Published 2020