The implication of servicescape, emotion and trust to a positive customer service experience: wellness spa context in the U.S.A. / Hyeyoon Choi, Jay Kandampully and Kathryn Staffor...

by choi,, hyeyoon, Kandampully, Jay, Stafford, Kathryn
Published 2016

Showcasing the diversity of service research: Theories, methods, and success of service articles

by BENOIT, Sabine, SCHERSCHEL, Katrin, ATES, Zelal, NASR, Linda, KANDAMPULLY, Jay
Published 2017

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

by BENOIT, Sabine, BAKER, Thomas L., BOLTON, Ruth N., GRUBER, Thorsten, KANDAMPULLY, Jay
Published 2017

Enterprise feedback management (EFM): What lies beyond the hype?

by AKSOY, Lerzan, BENOIT, Sabine, JOAG, Shreekant G., KANDAMPULLY, Jay, KEININGHAM, Timothy Lee, YAN, An L.
Published 2021

Managing brands and customer engagement in online brand communities

by Wirtz, Jochen, den Ambtman, Anouk, Bloemer, Josee, Horvath, Csilla, Ramaseshan, B, van de Klundert, Joris, Canli, Zeynep Gurhan, Kandampully, Jay
Published 2023