When silence is golden: The use of strategic silence in crisis management

by LE, Phuong D., TEO, Hui Xun, PANG, Augustine, LI, Yuling, GOH, Cai-Qin
Published 2019

Breaking the sound of silence: Explication in the use of strategic silence in crisis communication

by PANG, A., JIN, Yan, SEO, Youngji, CHOI, Sung In, TEO, Hui-Xun, LE, Phuong D., REBER, Bryan
Published 2022