When silence is golden: The use of strategic silence in crisis management

• المؤلفون الرئيسيون: LE, Phuong D., TEO, Hui Xun, PANG, Augustine, LI, Yuling, GOH, Cai-Qin
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2019
• الموضوعات: Media; Leadership; Corporate communications; Crisis; Crisis management; Business and Corporate Communications
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/6039; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7038/viewcontent/WhenSilence_Golden_afv.pdf
• المؤسسة: Singapore Management University

Purpose: Scholars have discouraged using silence in crises as it magnifies the information vacuum (see Pang, 2013). The purpose of this paper is to argue for its viability and explore the type of silence that can be used. Design/methodology/approach: Eight international cases were analyzed to examin...