When silence is golden: The use of strategic silence in crisis management

When silence is golden: The use of strategic silence in crisis management

Purpose: Scholars have discouraged using silence in crises as it magnifies the information vacuum (see Pang, 2013). The purpose of this paper is to argue for its viability and explore the type of silence that can be used. Design/methodology/approach: Eight international cases were analyzed to examin...

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Bibliographic Details
Main Authors: LE, Phuong D., TEO, Hui Xun, PANG, Augustine, LI, Yuling, GOH, Cai-Qin
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
Subjects:
Media
Leadership
Corporate communications
Crisis
Crisis management
Business and Corporate Communications
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/6039
https://ink.library.smu.edu.sg/context/lkcsb_research/article/7038/viewcontent/WhenSilence_Golden_afv.pdf
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/lkcsb_research/6039
https://ink.library.smu.edu.sg/context/lkcsb_research/article/7038/viewcontent/WhenSilence_Golden_afv.pdf

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