Pengurusan dan strategi kepuasan pelanggan vs kegembiraan pelanggan. “Customer satisfaction vs customer delight”: definisi dan konsep / Dr. Wan Normila Mohamad

by Mohamad, Dr. Wan Normila
Published 2020

Aspirasi FPP: pencapaian fakulti / Dr. Wan Normila Mohamad

by Mohamad, Dr. Wan Normila
Published 2020

Umum: cadangan panduan menunaikan umrah: do’s and dont's / Nurhanani Aflizan Mohamad Rusli ...[et al.]

by Mohamad Rusli, Nurhanani Aflizan, Yaakob, Hafisah, Mohd Mahyideen, Dr. Jamilah, Mohamad, Dr. Wan Normila, Mohamed Arif, Maziah
Published 2020