The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm

by Naruanard Sarapaivanich, Paul G. Patterson
Published 2018

Customer-oriented behaviour of front-line service employees: The need to be both willing and able

by Narumon Pimpakorn, Paul G. Patterson
Published 2018

A contingency model of client repatronage in a financial auditing services context

by Naruanard Sarapaivanich, Paul G. Patterson
Published 2018

A contingency model of “Face” loss in service encounters: an Eastern cultural context

by Chuanchuen Akkawanitcha, Paul G. Patterson
Published 2018

The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm

by Naruanard Sarapaivanich, Paul G. Patterson
Published 2018

A contingency model of “Face” loss in service encounters: an Eastern cultural context

by Chuanchuen Akkawanitcha, Paul G. Patterson
Published 2018

The impact of communication style on psychological comfort and trust in audit services

by Naruanard Sarapaivanich, Jomjai Sampet, Paul G. Patterson
Published 2020

Gaining insights into why professionals continue or abandon pro bono service

by Paul G. Patterson, Janet R. McColl-Kennedy, Jenny (Jiyeon) Lee, Michael K. Brady
Published 2020