Benefits of providing amenities to impatient waiting customers

by Ou, J., Rao, B.M.
Published 2013

Relationship between TQM and performance of Singapore companies

by Brah, S.A., Tee, S.S.L., Rao, B.M.
Published 2014

TQM and business performance in the service sector: A Singapore study

by Brah, S.A., Wong, J.L., Rao, B.M.
Published 2013