A Universal Appointment Rule with Patient Classification for Service Times, No-Shows and Walk-Ins

by TUGBA, Cayirli, YANG, Kum Khiong
Published 2014

Predicting the Performance of Queues: A Data Analytic Approach

by YANG, Kum Khiong, TUGBA, Cayirli, LOW, Mei Wan
Published 2016

Modeling queues with simulation versus M/M/C models

by YANG, Kum Khiong, LOW, Joyce M. W., TUGBA, Cayirli
Published 2014