A Universal Appointment Rule with Patient Classification for Service Times, No-Shows and Walk-Ins

A Universal Appointment Rule with Patient Classification for Service Times, No-Shows and Walk-Ins

This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative appointment systems are tested through simulation using a universal Dome rule and...

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Bibliographic Details
Main Authors: TUGBA, Cayirli, YANG, Kum Khiong
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
Subjects:
healthcare
appointment scheduling and sequencing
simulation
Medicine and Health Sciences
Operations and Supply Chain Management
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/4187
https://ink.library.smu.edu.sg/context/lkcsb_research/article/5186/viewcontent/UniversalAppointmentRulePatient_2014_ServiceSc.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/4187
https://ink.library.smu.edu.sg/context/lkcsb_research/article/5186/viewcontent/UniversalAppointmentRulePatient_2014_ServiceSc.pdf

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