A Universal Appointment Rule with Patient Classification for Service Times, No-Shows and Walk-Ins
This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative appointment systems are tested through simulation using a universal Dome rule and...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2014
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/4187 https://ink.library.smu.edu.sg/context/lkcsb_research/article/5186/viewcontent/UniversalAppointmentRulePatient_2014_ServiceSc.pdf |
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| Institution: | Singapore Management University |
| Language: | English |