Effects of rescheduling on patient no-show behavior in outpatient clinics

We study the effects of rescheduling on no-show behavior in an outpatient appointment system for both new and follow-up patients. Previous literature has primarily focused on new patients and investigated the role of waiting time on no-show probability. We offer a more nuanced understanding of this...

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Bibliographic Details
Main Authors: LIU, Jiayi, XIE, Jingui, YANG, Kum Khiong, ZHENG, Zhichao
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/6227
https://ink.library.smu.edu.sg/context/lkcsb_research/article/7226/viewcontent/Rescheduling_and_no_show_Jan_2018.pdf
https://ink.library.smu.edu.sg/context/lkcsb_research/article/7226/filename/0/type/additional/viewcontent/msom.2018.0724.sm1.pdf
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Institution: Singapore Management University
Language: English