Effects of rescheduling on patient no-show behavior in outpatient clinics

• Main Authors: LIU, Jiayi, XIE, Jingui, YANG, Kum Khiong, ZHENG, Zhichao
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: Appointment Scheduling; Rescheduling; No-Show; Econometrics; Data-Driven Simulation; Medicine and Health Sciences; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6227; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7226/viewcontent/Rescheduling_and_no_show_Jan_2018.pdf; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7226/filename/0/type/additional/viewcontent/msom.2018.0724.sm1.pdf
• Institution: Singapore Management University

We study the effects of rescheduling on no-show behavior in an outpatient appointment system for both new and follow-up patients. Previous literature has primarily focused on new patients and investigated the role of waiting time on no-show probability. We offer a more nuanced understanding of this...