Effects of rescheduling on patient no-show behavior in outpatient clinics
We study the effects of rescheduling on no-show behavior in an outpatient appointment system for both new and follow-up patients. Previous literature has primarily focused on new patients and investigated the role of waiting time on no-show probability. We offer a more nuanced understanding of this...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2019
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6227 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7226/viewcontent/Rescheduling_and_no_show_Jan_2018.pdf https://ink.library.smu.edu.sg/context/lkcsb_research/article/7226/filename/0/type/additional/viewcontent/msom.2018.0724.sm1.pdf |
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| Institution: | Singapore Management University |
| Language: | English |