Essays on operations management problems in service and retail systems

Essays on operations management problems in service and retail systems

Customers' waiting experiences are crucial in service and retail systems, and this thesis investigates their impact in various contexts. In the service system, long waiting time causes customers' no-show behavior, and negative feedback from existing customers, which in turn results in low...

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Bibliographic Details
Main Author: ZHANG, Ruijie
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2023
Subjects:
appointment systems
no-show
waiting time
behavioral experiment
flash sales
joint optimization model
data-driven
financial incentives
network
last-mile operations
Business Administration, Management, and Operations
Operations and Supply Chain Management
Online Access:https://ink.library.smu.edu.sg/etd_coll/497
https://ink.library.smu.edu.sg/context/etd_coll/article/1495/viewcontent/GPOM_AY2023_PhD_Ruijie_ZHANG.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/etd_coll/497
https://ink.library.smu.edu.sg/context/etd_coll/article/1495/viewcontent/GPOM_AY2023_PhD_Ruijie_ZHANG.pdf

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