Essays on operations management problems in service and retail systems
Customers' waiting experiences are crucial in service and retail systems, and this thesis investigates their impact in various contexts. In the service system, long waiting time causes customers' no-show behavior, and negative feedback from existing customers, which in turn results in low...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2023
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| Online Access: | https://ink.library.smu.edu.sg/etd_coll/497 https://ink.library.smu.edu.sg/context/etd_coll/article/1495/viewcontent/GPOM_AY2023_PhD_Ruijie_ZHANG.pdf |
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| Institution: | Singapore Management University |
| Language: | English |