Appointment scheduling with delay tolerance heterogeneity

Appointment scheduling with delay tolerance heterogeneity

In this study, we investigate an appointment sequencing and scheduling problem with heterogeneous user delay tolerances under service-time uncertainty. We aim to capture the delay-tolerance effect with heterogeneity, in an operationally effective and computationally tractable fashion, for the appoin...

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Bibliographic Details
Main Authors: WANG, Shuming, LI, Jun, ANG, Marcus, NG, Tsan Sheng
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2024
Subjects:
Joint appointment sequencing and scheduling
delay-tolerance
user heterogeneity
linear programming
ambiguity
Operations and Supply Chain Management
Operations Research, Systems Engineering and Industrial Engineering
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7526
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8525/viewcontent/AppointmentSchedulingDelayTH_av.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/7526
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8525/viewcontent/AppointmentSchedulingDelayTH_av.pdf

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