Appointment scheduling with delay tolerance heterogeneity

• Main Authors: WANG, Shuming, LI, Jun, ANG, Marcus, NG, Tsan Sheng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Joint appointment sequencing and scheduling; delay-tolerance; user heterogeneity; linear programming; ambiguity; Operations and Supply Chain Management; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7526; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8525/viewcontent/AppointmentSchedulingDelayTH_av.pdf
• Institution: Singapore Management University

In this study, we investigate an appointment sequencing and scheduling problem with heterogeneous user delay tolerances under service-time uncertainty. We aim to capture the delay-tolerance effect with heterogeneity, in an operationally effective and computationally tractable fashion, for the appoin...