Appointment scheduling with delay tolerance heterogeneity
In this study, we investigate an appointment sequencing and scheduling problem with heterogeneous user delay tolerances under service-time uncertainty. We aim to capture the delay-tolerance effect with heterogeneity, in an operationally effective and computationally tractable fashion, for the appoin...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2024
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/7526 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8525/viewcontent/AppointmentSchedulingDelayTH_av.pdf |
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| Institution: | Singapore Management University |
| Language: | English |