Appointment systems under service level constraints

• Main Authors: CHEN, David, WANG, Rowan, YAN, Zhenzhen, BENJAAFAR, Saif, JOUINI, Oualid
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2016
• Subjects: Appointment scheduling; Service level constraint; Waiting time; Majorization; Business Administration, Management, and Operations
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5302; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6301/viewcontent/ASSLC.pdf
• Institution: Singapore Management University

We consider a new model of appointment scheduling where customers are given the earliest possible appointment times under the service level constraint that the expected waiting time of each individual customer cannot exceed a given threshold. We apply the theory of majorization to analytically chara...