Appointment systems under service level constraints
We consider a new model of appointment scheduling where customers are given the earliest possible appointment times under the service level constraint that the expected waiting time of each individual customer cannot exceed a given threshold. We apply the theory of majorization to analytically chara...
Saved in:
Main Authors: | CHEN, David, WANG, Rowan, YAN, Zhenzhen, BENJAAFAR, Saif, JOUINI, Oualid |
---|---|
Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2016
|
Subjects: | |
Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/5302 https://ink.library.smu.edu.sg/context/lkcsb_research/article/6301/viewcontent/ASSLC.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Singapore Management University |
Language: | English |
Similar Items
-
A new appointment rule for a single-server, multiple-customer service system
by: Yang, K.K., et al.
Published: (2013) -
Service Systems with Finite and Heterogeneous Customer Arrivals
by: WANG, Rowan, et al.
Published: (2014) -
A New Appointment Rule for a Single-Server, Multiple-Customer Service System
by: Yang, Kum Khiong, et al.
Published: (1998) -
A STOCHASTIC APPROACH TO APPOINTMENT SEQUENCING
by: AHMAD REZA POURGHADERI
Published: (2015) -
INTELLIGENT APPOINTMENT SCHEDULING TO REDUCE TURNAROUND TIME (TAT)
by: JIAJIE LIANG
Published: (2019)