Capacity planning with demand uncertainty for outpatient clinics

• Main Authors: Nguyen, Thu Ba T., Sivakumar, Appa Iyer, Graves, Stephen C.
• Other Authors: School of Mechanical and Aerospace Engineering
• Format: Article
• Language: English
• Published: 2019
• Subjects: Engineering::Mechanical engineering; Appointment Lead-time; OR in Health Services
• Online Access: https://hdl.handle.net/10356/105629; http://hdl.handle.net/10220/50246
• Institution: Nanyang Technological University

In this study, we develop a capacity planning model to determine the required number of physicians for an outpatient system with patient reentry. First-visit (FV) patients are assumed to arrive randomly to the system. After their first appointment, the FV patient may require additional appointments,...