A New Appointment Rule for a Single-Server, Multiple-Customer Service System

• Main Authors: Yang, Kum Khiong, Lau, M. L., Quek, S.A
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 1998
• Subjects: scheduling; appointment system; simulation; Business
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/2219; https://doi.org/10.1002/(sici)1520-6750(199804)45:3<313::aid-nav5>3.0.co;2-a
• Institution: Singapore Management University

This paper proposes a new appointment rule for the single-server, multiple-customer service system. Unlike previous appointment rules, which perform well only in specific service environments, the new rule can be parameterized to perform well in different service environments. The new appointment ru...