Behavioral factors associated with patients' non-attendance: A retrospective study in an outpatient specialty clinic at a women's and children's hospital in Singapore

• Main Authors: TANG, Yue, JIANG, Houyuan, ZHENG, Zhichao, LOKE, Chui Yee, GOH, Bee Keow
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: Appointments; No-shows; Patient attendance; Patient adherence; Patient preference; Rescheduling; Outpatient clinics; Business Administration, Management, and Operations; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7362; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8361/viewcontent/Behavioral_factors_associated_with_patients__non_attendance__A_retrospective_study_in_an_outpatient_specialty_clinic_at_a_women_s_and_children_s_hospital_in_Singapore.pdf
• Institution: Singapore Management University

Background: This study aimed to identify behavioral factors that affect patient attendance in outpatient clinics, especially those related to rescheduling.Methods: A retrospective study was conducted on 20,386 appointment records for 6,252 patients in an outpatient specialty clinic at a women’s and...