Cognitive, affective and behavioral model of international postgraduate students' experiences of service delivery in Malaysian research universities

by Wan Mustaffa Wan Salmuni
Published 2015

Pembuatan keputusan multi kriteri kenaikan pangkat kakitangan akademik di institusi pengajian tinggi awam (IPTA):teknik proses hierarki analisis (PHA)

by Wan Mustaffa Wan Salmuni, Kamis Hariri, Mohd Shokory Suzyanty, Jusoh Osman
Published 2007

Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience

by Wan Mustaffa, Wan Salmuni, Ali @ Hamid, Mass Hareeza, Khuan, Wai Bing, Abdul Rahman, Rafiduraida
Published 2016

A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry

by Wan Mustaffa, Wan Salmuni, Abdul Rahman, Rafiduraida, Ab Wahid, Hariyaty, Ahmad, Noor Lela, Ali@Hamid, Mass Hareeza, A Jalil, Emy E
Published 2020

A cognitive-affective-behavioral responses of Customer Experience (CAB-CE) model for service delivery improvement in the healthcare industry

by Wan Mustaffa, Wan Salmuni, Abdul Rahman, Rafiduraida, Ab Wahid, Hariyaty, Ahmad, Noor Lela, Ali @ Hamid, Mass Hareeza, A. Jalil, Emy Ezura
Published 2020