Decision Model Development Based on Support Vector Machines Technique (Case Study: Churn Management in Telecommunication Industry)
The telecommunication industry has become an industry with fierce competition. Many service providers offer new products with promising services to regain customers' satisfaction. Therefore, churn management becomes a major concern to monitor customers with high churning probability. By identif...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/12641 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |