DEVELOPMENT OF PERFORMANCE MEASUREMENT METHOD AND METRICS IN BANKING SECTOR USING IT BALANCED SCORECARD AND COBIT

The importance of information technology (IT) role in supporting business process in banking industry can be seen from the investment made by the industry, from front office to back office application system, hardware, software and the entire information system that cost million of dollars a year

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Bibliographic Details
Main Author: SETIAWAN (NIM: 23206039); Pembimbing: Dr.-Ing.Ir. Suhardi, M.Sc., REZA
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/13777
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Institution: Institut Teknologi Bandung
Language: Indonesia
Description
Summary:The importance of information technology (IT) role in supporting business process in banking industry can be seen from the investment made by the industry, from front office to back office application system, hardware, software and the entire information system that cost million of dollars a year