DEVELOPMENT OF PERFORMANCE MEASUREMENT METHOD AND METRICS IN BANKING SECTOR USING IT BALANCED SCORECARD AND COBIT
The importance of information technology (IT) role in supporting business process in banking industry can be seen from the investment made by the industry, from front office to back office application system, hardware, software and the entire information system that cost million of dollars a year
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/13777 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |