SERVICE DESK ORGANIZATIONAL DEVELOPMENT USING ITIL FRAMEWOK National Agency for Drugs and Foods Control Case Study

SERVICE DESK ORGANIZATIONAL DEVELOPMENT USING ITIL FRAMEWOK National Agency for Drugs and Foods Control Case Study

Current organizational dependence on information technology becomes increasingly large to support its operational activities, then it required an IT system to support and resolve problems quickly. Currently NADFC has an incidence of service systems that have been running, but the service is not base...

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Bibliographic Details
Main Author: DWI PUTRANTO (NIM : 23208110); Tim Pembimbing : Dr. Ir. Jaka Sembiring M.Eng; Ir. Albarda. M.T, ARIEF
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/14993
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Institution: Institut Teknologi Bandung
Language: Indonesia
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