SERVICE DESK ORGANIZATIONAL DEVELOPMENT USING ITIL FRAMEWOK National Agency for Drugs and Foods Control Case Study
Current organizational dependence on information technology becomes increasingly large to support its operational activities, then it required an IT system to support and resolve problems quickly. Currently NADFC has an incidence of service systems that have been running, but the service is not base...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/14993 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |