PRELIMINARY ASSESSMENT DESIGN USING MALCOLM BALDRIGE CRITERIA CASE STUDY AT PT PERUSAHAAN GAS NEGARA (PERSERO) Tbk
PGN business in the gas transmition and distribution in the south east region. After conducted Initial Public Offering (IPO) in 2003, PGN forced to increase its performance for business sustainability, especially for customer and stockholder satisfaction. PGN implemented <br /> <br />...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/16406 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |