USULAN PENINGKATAN KUALITAS PELAYANAN DI UNIT RAWAT JALAN OBSGYN KLINIK UTAMA KARTINI DENGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO
ABSTRACT <br /> <br /> <br /> Indonesia healthcare industry is growing rapidly in recent years, this condition has led to the increase of competition between healthcare providers available on the industry. Nonetheless, with the government plan to implement the National Health Ins...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/18557 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |