USULAN RANCANGAN PERBAIKAN KINERJA PADA PELAYANAN ADMINISTRASI TENAGA KERJA DI DIVISI TAMBANG PERMUKAAN PTFI

• Main Author: EFFENDDY SUNJOTO (NIM : 29109115), YOHAN
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/19715
• Institution: Institut Teknologi Bandung

The need for a reliable manpower to support the mining activities at surface mining <br /> <br /> <br /> <br /> <br /> PTFI is very high. The mine plan made needs manpower to support the plan in order that the <br /> <br /> <br /> <br /> <br /> plan can be achieved. Without good planning and reliable manpower administration service, <br /> <br /> <br /> <br /> <br /> it will have an impact on providing manpower in the effort to fulfill the mine plan <br /> <br /> <br /> <br /> <br /> (production). <br /> <br /> <br /> <br /> <br /> In terms of manpower services in the surface mine division, each department has <br /> <br /> <br /> <br /> <br /> admin section that responsible in providing the services. With so many departments under the <br /> <br /> <br /> <br /> <br /> division each admin has different result performance service in serving customers. As there <br /> <br /> <br /> <br /> <br /> are still many complaints from customers about the services, it is due to the pattern of each <br /> <br /> <br /> <br /> <br /> admin sections are not integrated and most importantly, the performance management system <br /> <br /> <br /> <br /> <br /> has not been implemented so it does not have performance measurement, accountability and <br /> <br /> <br /> <br /> <br /> performance variables integrating to organization and customer. <br /> <br /> <br /> <br /> <br /> Result of research is to design a performance management system using the steps of <br /> <br /> <br /> <br /> <br /> Integrated Performance Management System (IPMS) framework. The framework is applied <br /> <br /> <br /> <br /> <br /> by using three simple perspectives to determine the performance variable. The perspectives <br /> <br /> <br /> <br /> <br /> are organization output, internal process, and resources which integrated to the organization <br /> <br /> <br /> <br /> <br /> and customer. The design of performance management systems has resulted performance <br /> <br /> <br /> <br /> <br /> variable which related to customer needs which are quality and accuracy service, timeliness <br /> <br /> <br /> <br /> <br /> service and number of service. <br /> <br /> <br /> <br /> <br /> Implementation of the overall performance improvement project starts from the <br /> <br /> <br /> <br /> <br /> design setup of integrated organization development thus the performance management <br /> <br /> <br /> <br /> <br /> system designed can be used to improve the quality of the manpower administration services <br /> <br /> <br /> <br /> <br /> sustainably.