PROBLEM-SOLVING AND DECISION-MAKING FRAMEWORK TO IMPROVE THE PERFORMANCE OFTECHNICAL ESCALATION MANAGERS AT PEGASUS TECHNOLOGIES ENTERPRISE
There has been ongoing concerns on the Technical Escalation Management organization’s <br /> <br /> <br /> <br /> <br /> performance as indicated from two key metrics called “Average Age” and “Time to Resolve”. These <br /> <br /> &...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/20954 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |