IMPLEMENTATION OF SIX SIGMA DMAIC METHODS TO IMPROVE SERVICE QUALITY IN CENTRUM LAUNDRY COMPANY
Centrum Laundry is one of the laundry service providers located in Jatinangor area. The Company provides various types of washing services with its main service in the form of regular laundry service (2 days of work). The company is currently experiencing a problem of customer complaints against the...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/21735 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |