IMPLEMENTATION OF SIX SIGMA DMAIC METHODS TO IMPROVE SERVICE QUALITY IN CENTRUM LAUNDRY COMPANY

IMPLEMENTATION OF SIX SIGMA DMAIC METHODS TO IMPROVE SERVICE QUALITY IN CENTRUM LAUNDRY COMPANY

Centrum Laundry is one of the laundry service providers located in Jatinangor area. The Company provides various types of washing services with its main service in the form of regular laundry service (2 days of work). The company is currently experiencing a problem of customer complaints against the...

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Bibliographic Details
Main Author: Afif Riyadi (19214013), Dias
Format: Final Project
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/21735
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Institution: Institut Teknologi Bandung
Language: Indonesia

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