INTERACTION DESIGN OF LAPOR! WEBSITE USING USER-CENTERED DESIGN APPROACH
LAPOR! (Layanan Aspirasi dan Pengaduan Online Rakyat) is an online complaint-handling service provided by the Indonesian government. Unfortunately, LAPOR! website is reported to have low effectiveness and low usability. To improve effectiveness and usability, LAPOR! must provide the most convenient...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/22692 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |