INTERACTION DESIGN OF LAPOR! WEBSITE USING USER-CENTERED DESIGN APPROACH

INTERACTION DESIGN OF LAPOR! WEBSITE USING USER-CENTERED DESIGN APPROACH

LAPOR! (Layanan Aspirasi dan Pengaduan Online Rakyat) is an online complaint-handling service provided by the Indonesian government. Unfortunately, LAPOR! website is reported to have low effectiveness and low usability. To improve effectiveness and usability, LAPOR! must provide the most convenient...

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Bibliographic Details
Main Author:	Handayani, Jessica
Format:	Final Project
Language:	Indonesia
Online Access:	https://digilib.itb.ac.id/gdl/view/22692
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Institut Teknologi Bandung
Language:	Indonesia

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