DETERMINING KEY PERFORMANCE INDICATORS: CASE STUDY AT SCHOOL OF BUSINESS AND MANAGEMENT ITB

• Main Author: Tria (NIM : 19012188), Bella
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/26058
• Institution: Institut Teknologi Bandung

Organization is known as the most important and basic function of management. School of <br /> <br /> Business and Management, Institut Teknologi Bandung (SBM-ITB), is one of the most well <br /> <br /> known business and management school in the country. Today in Indonesia, the competition <br /> <br /> between different business schools has become tighter over the years. Hence, it is important for <br /> <br /> SBM-ITB to maintain their branding to create a good impression and perception for students as <br /> <br /> well as employees to keep on choosing SBM-ITB for them to be (either for educational or <br /> <br /> working purposes). <br /> <br /> The research objective is to determine a set of alternatives of Key Performance Indicators <br /> <br /> (KPIs) for SBM-ITB since SBM-ITB currently does not have a proper system to deliver <br /> <br /> incentives for the employees, a system to develop their employees, and a system to develop <br /> <br /> their employee competencies/career. Hence a proper performance appraisal system is required <br /> <br /> to create the system. In order to create performance appraisal system, certain factors must be <br /> <br /> determined. The method use to determine the Key Performance Indicator is the steps in <br /> <br /> improving Key Performance Appraisal System, narrative analysis, and conceptual framework <br /> <br /> on determining Quantitative KPIs. The sample consists of fourteen professional staff (nonacademic <br /> <br /> staff) of SBM-ITB representing their different units/division. <br /> <br /> The result of this research shows the Key Performance Indicators for fourteen professional <br /> <br /> staffs after merging their Job Profile, ISO, RENSTRA, and conducting an interview. The result <br /> <br /> of this research is the recommended example or alternative of KPIs that can be used by SBMITB <br /> <br /> in determining their employee KPIs in the future, which is aim to increase the performance <br /> <br /> of their employees. The recommendation for this research is to improve and update their current <br /> <br /> job description, ISO, and RENSTRA and to further expand the KPIs for other staff in SBMITB. <br /> <br /> Keywords: key performance indicator, SBM-ITB, organization