Purchasing Strategy to Improve On Time Delivery For Customer Support Division

Aircraft Services is the only Business Unit in PT DI, which business portfolio is to provide Maintenance, Overhaul, Repair, Alteration for PT DI products (and also for Spare Parts support). Customer Support Division, under Aircraft Services Business Unit, is responsible for after sales services, wit...

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Main Author: Grimaldi 29115223, Gemma
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/27475
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Institution: Institut Teknologi Bandung
Language: Indonesia
id id-itb.:27475
spelling id-itb.:274752018-08-06T13:42:20ZPurchasing Strategy to Improve On Time Delivery For Customer Support Division Grimaldi 29115223, Gemma Indonesia Theses INSTITUT TEKNOLOGI BANDUNG https://digilib.itb.ac.id/gdl/view/27475 Aircraft Services is the only Business Unit in PT DI, which business portfolio is to provide Maintenance, Overhaul, Repair, Alteration for PT DI products (and also for Spare Parts support). Customer Support Division, under Aircraft Services Business Unit, is responsible for after sales services, with total sales value US$ 20 million in 2017, and targeted to reach US$ 100 million in the next two years. <br /> <br /> <br /> Up to now, Customer Support is handling around at least 17 programs to monitor (not to mention new incoming programs), and Customer Support is in urgent need of support of all related functions. The performance of Customer Support itself are measured mainly based on Quality, Cost, and Delivery. From time to time, customers have shown that they have less satisfaction to Customer Support, where they will issue warranty claim and penalty as per contract. The cost of warranty and penalty that has to be borne by PT DI in 2017 is approximately 5% of total sales. This issue will be major threat for Customer Support reaching their targeted sales. <br /> <br /> <br /> The main root cause of this poor performance is due to lack of purchasing strategy within the procurement, where all materials are purchased in the same manner. The impact of this issue is that it creates bottleneck in payment to vendors, and delay material delivery to PT DI, and therefore to Customers. <br /> <br /> <br /> In order to create Purchasing Strategy, first we identify and create material classification and/ or category. Thereafter, the most appropriate Purchasing Strategy will be identified for each material category. <br /> <br /> <br /> After the creation of Purchasing Strategy, that there will be no delay and bottleneck in purchasing, so Customer Support can fulfill its target and obligation to achieve the targeted On Time Delivery. <br /> <br /> Keywords: Purchasing Strategy, On Time Delivery, Customer Support, Warranty Claim <br /> <br /> text
institution Institut Teknologi Bandung
building Institut Teknologi Bandung Library
continent Asia
country Indonesia
Indonesia
content_provider Institut Teknologi Bandung
collection Digital ITB
language Indonesia
description Aircraft Services is the only Business Unit in PT DI, which business portfolio is to provide Maintenance, Overhaul, Repair, Alteration for PT DI products (and also for Spare Parts support). Customer Support Division, under Aircraft Services Business Unit, is responsible for after sales services, with total sales value US$ 20 million in 2017, and targeted to reach US$ 100 million in the next two years. <br /> <br /> <br /> Up to now, Customer Support is handling around at least 17 programs to monitor (not to mention new incoming programs), and Customer Support is in urgent need of support of all related functions. The performance of Customer Support itself are measured mainly based on Quality, Cost, and Delivery. From time to time, customers have shown that they have less satisfaction to Customer Support, where they will issue warranty claim and penalty as per contract. The cost of warranty and penalty that has to be borne by PT DI in 2017 is approximately 5% of total sales. This issue will be major threat for Customer Support reaching their targeted sales. <br /> <br /> <br /> The main root cause of this poor performance is due to lack of purchasing strategy within the procurement, where all materials are purchased in the same manner. The impact of this issue is that it creates bottleneck in payment to vendors, and delay material delivery to PT DI, and therefore to Customers. <br /> <br /> <br /> In order to create Purchasing Strategy, first we identify and create material classification and/ or category. Thereafter, the most appropriate Purchasing Strategy will be identified for each material category. <br /> <br /> <br /> After the creation of Purchasing Strategy, that there will be no delay and bottleneck in purchasing, so Customer Support can fulfill its target and obligation to achieve the targeted On Time Delivery. <br /> <br /> Keywords: Purchasing Strategy, On Time Delivery, Customer Support, Warranty Claim <br /> <br />
format Theses
author Grimaldi 29115223, Gemma
spellingShingle Grimaldi 29115223, Gemma
Purchasing Strategy to Improve On Time Delivery For Customer Support Division
author_facet Grimaldi 29115223, Gemma
author_sort Grimaldi 29115223, Gemma
title Purchasing Strategy to Improve On Time Delivery For Customer Support Division
title_short Purchasing Strategy to Improve On Time Delivery For Customer Support Division
title_full Purchasing Strategy to Improve On Time Delivery For Customer Support Division
title_fullStr Purchasing Strategy to Improve On Time Delivery For Customer Support Division
title_full_unstemmed Purchasing Strategy to Improve On Time Delivery For Customer Support Division
title_sort purchasing strategy to improve on time delivery for customer support division
url https://digilib.itb.ac.id/gdl/view/27475
_version_ 1822021347320004608